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Frost & Sullivan Recognizes Puzzel as the 2023 Company of the Year for Innovative CCaaS Solutions & Advanced AI #contactcenterworld The company's solutions streamline workflows for agents and boost performance to drive business growth. "Puzzel's impressive achievements are a direct result of its client-centric approach. The company grasps the industry's ever-evolving needs and strives to create tailored solutions that meet those demands. By working closely with its customer board, Puzzel gains invaluable insights and feedback. It feeds this information into its product development process and provides personalized guidance to clients, delivering optimal results," said Riana Barnard, Best Practices Research Analyst at Frost & Sullivan. "Deep local knowledge of core markets underpins its client-centric focus. Frost & Sullivan specifically commends Puzzel for leveraging AI, machine learning, and automation to make interactions even more personalized and efficient by bringing customer intent and context sharper into focus," noted Bernardin Arnason, Industry Principal ICT at Frost & Sullivan. Puzzel's success in being named 2023 Company of the Year by Frost & Sullivan is a testament to the unwavering dedication and innovative spirit of our incredible team, as well as our close collaboration with our customers. We take great pride in delivering exceptional experiences through our customer engagement?solutions and leveraging advanced AI technologies to revolutionise the contact centre industry. As we move forward, we will continue to push the boundaries of AI ensuring our customers stay at the cutting edge of CX, while also ensuring operational efficiency," comments Frederic Laziou, CEO of Puzzel. Each year, Frost & Sullivan presents a Company of the Year Award to the organization that demonstrates excellence, in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies and the resulting leadership, in terms of customer value and market penetration. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, August 10, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |