AVANT and UJET Announce Strategic Partnership to Deploy Next Generation of Customer Experience
"Cloud native omnichannel" solutions have proven insufficient for delivering modern customer experiences in the smartphone era. Traditional CCaaS solutions all attempt to minimize the friction and frustration that is created when consumers switch between multiple channels while attempting to resolve issues. With CCaaS 3.0, channel switching can be eliminated altogether by leveraging the smartphone's native capabilities to blend channels fluidly, offering more efficient, contextual, and personalized customer journeys.
"UJET’s next generation platform has the potential to truly disrupt our space and improve CX for our customers. This is the same type of innovation that drives the AVANT Trusted Advisor™ platform," said Shane McNamara, EVP of Engineering and Operations. "The combined capabilities of AVANT and UJET will provide our clients with a solution that transforms the customer experience to drive brand loyalty, growth and operational-efficiency."
UJET taps into the power of the smartphone to offer consumers an intuitive, natural UI for self-service, interacting with agents, sharing digital media, making secure payments, and rating their interaction – all without ever leaving the app or web experience.
"UJET is passionate about disrupting the contact center and modernizing customer experiences," said Karen Bowman, Vice President of Global Channel, UJET. "The customer-first philosophy shared by AVANT and UJET helps enterprises around the world build brand trust and loyalty by delivering truly exceptional customer interactions."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, June 10, 2021
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.