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Railway Announces Integrated Rail Madad Helpline Number “139” for All Queries, Complaints and Assistance #contactcenterworld As the new helpline number 139 will take over all the existing helpline numbers, it will be easy for the passengers to remember this number and connect with Railways for all their needs during the travel. Various Railway grievances helplines were discontinued last year. Now, Helpline no. 182 would also be discontinued from April 1, 2021, and merged into 139. The Helpline 139 will be available in twelve languages. Passengers can opt for IVRS (Interactive Voice Response System), or directly connect to call-centre executive by pressing '*' (asterisk). There is no need for a smartphone to call on 139, thus, providing easy access to all mobile users. Menu of 139 Helpline (IVRS) is as: For security & medical assistance, passenger has to press 1, which connects immediately to a call center executive It may be noted that on an average basis 139 helpline receives 3,44,513 enquiry calls/sms per day. Ministry of Railways has also launched social media campaign #OneRailOneHelpline139 to inform and educate the passengers. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, March 9, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |