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Exotel Appoints Pranesh Babu, Former Cisco Leader as SVP of Delivery and Support #contactcenterworld Pranesh Babu has 30+ years of experience in the telecom services domain. Pranesh joined Exotel from Cisco Systems, where he was Director for Services handling TAC (Technical Assistance Center) Support and Project Delivery roles. He also worked with Sify Technologies for 14 years, where he served as President and CTO of Network and Service Engineering. "Customer engagement tech is the backbone of any business, and well-designed engagement journeys can transform CX and growth outcomes. We want to provide world-class solutions design, execution and support to our customers," said Ishwar Sridharan, COO & Co-founder of Exotel. "Pranesh is a renowned industry leader and brings with him deep experience in building and scaling Customer Experience teams. Customer Support and Solutioning have always been Exotel's strength, and with Pranesh, we hope to make it our differentiator." Commenting on this new journey at Exotel, Pranesh Babu said, "I am very excited to be joining the Exotel team. I believe Exotel + Amyeo + CognoAI are uniquely placed in the area of customer engagement platform with their unified CPaaS, CCaaS and Conversational AI offerings. It would be my pleasure to lead the Support and Delivery functions and help scale up the business ." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, May 31, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |