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Loway Switzerland Announces the Release of QueueMetrics Call Center Suite Version 21.04 #contactcenterworld QueueMetrics collects data from your PBX and tracks agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound campaign statistics with realtime monitoring, customizable wallboards and custom reports for more than 200 different metrics. Release 21.04 makes it easier working with the new reports previously released in 20.11 and fixes a large number of small items that make the general experience smoother, in total it's over 180 changes and fixes. QueueMetrics 21.04 supports the Asterisk PBX and all major distributions and appliances like FreePBX/PBXact, Issabel, Grandstream UCM, Yeastar S PBX, Freeswitch/FusionPbx, MiRTA, Enswitch and more. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, April 26, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |