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NICE Actimize Recognized as Category Winner for Communications Monitoring Innovation #contactcenterworld "We’re pleased to announce that NICE Actimize has won the Communications Monitoring Award in this year’s RiskTech100," said Mark Feeley, Brand Director at Chartis. "As COVID 19 has forced firms to expand the perimeter of their surveillance systems, NICE Actimize has risen to the challenge, with broad spectrum e-comms coverage, analytics and case management capabilities, and integrations with trade data and sentiment analytics." Chris Wooten, EVP, NICE, said, "Our award-winning communications surveillance and monitoring solutions support our financial services industry customers as they address the challenges of hybrid work environments. As we continue to innovate within our holistic communication surveillance solutions with advancements in artificial intelligence, machine learning and cloud delivery, we will work closely with our customers to optimize operations and lower costs while meeting the demands of the changing regulatory landscape. We appreciate Chartis Research for honoring our market leadership in financial crime and our communications monitoring capabilities." The Chartis RiskTech100(R) ranking assessment criteria comprise six equally weighted categories: functionality, core technology, strategy, customer satisfaction, market presence and innovation. The RiskTech100(R) only includes companies that sell their own risk management software products and solutions. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, January 25, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |