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AudioCodes Acquires Callverso, a Provider of Conversational AI Solutions for Contact Centers #contactcenterworld "CallVerso is a long-term vendor of Clalit, their solutions are deployed in our contact center and in 1600 Clalit clinics, for the past 8 years", said Marko Gabay Director of service and marketing technologies at Clalit, the largest healthcare service provider in Israel, "we deployed VICA during the early phases of the COVID 19 pandemic to coordinate PCR tests and provide our customers with test results. VICA allowed us to handle the huge increase in calls to our contact center efficiently while reducing our operating costs dramatically." This acquisition enables AudioCodes to add Callverso's Conversational AI capabilities to AudioCodes portfolio of contact center solutions and Live CX services. "The acquisition of Callverso places AudioCodes in a stronger position to serve the growing adoption of conversational AI services in contact centers," said Shabtai Adlersberg, President and CEO of AudioCodes. "The technology and expertise of Callverso in developing and deploying conversational AI solutions will effectively complement AudioCodes' existing Voice.ai offering and be instrumental in modernizing contact center operations." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, November 17, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |