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8x8 Adds New Capabilities with Google Cloud Contact Center AI Integration


San Jose, CA, USA, March, 2019 -- 8x8, Inc. (NYSE:EGHT), a communications provider of cloud voice, video, chat and contact center solutions for users worldwide, announced its integration of 8x8 Contact Center with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centers.

"Contact Center AI empowers enterprises to use AI to augment and improve their contact centers," said Rajen Sheth, Director of Product Management at Google. "Google Cloud’s goal is to make the contact center experience easy and efficient. By partnering with 8x8, we are able to deliver on that goal, as well as allow enterprises to maintain happy customers with faster call resolution. We look forward to our continued partnership with 8x8 to enhance contact center capabilities as technology and customer expectations evolve."

"Improving efficiency and reducing call times are some of the most common contact center pain points. Google AI together with 8x8 Contact Center enables our customers to leverage the latest AI technologies to enhance the overall experience of their end customers," said Dejan Deklich, Chief Product Officer at 8x8. "As a leader in contact center and unified communications as a service, we are partnering with Google to put resources behind such an advanced solution. Other vendors in our space are focused on chat, not on a unified approach. Google has the expertise and underlying technology and 8x8 brings telephony and contact center expertise for a perfectly integrated solution."


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, March 15, 2019

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