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TriageLogic Offers New Artificial Intelligence Tool for Medical Messages #contactcenterworld Some patient symptoms may be relatively easy to identify as urgent, like a newborn experiencing a fever, or an adult with chest pain. But patients who call about refill requests, for example, may fail to mention a serious symptom that is more serious or even life-threatening. This can happen when patients are simply unaware of the urgency of their symptoms, or if the intake person does not know when to ask further questions. This is where MedAnswer Assist comes in: it analyzes the text being entered and automatically prompts the user with appropriate questions so that they can document concerning symptoms that a provider needs to know. This helps providers decrease morbidity and mortality due to lack of information. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, September 16, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |