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Lloyds to Cut 160 Jobs at Isle of Man Call Centre #contactcenterworld Lloyds will post 30 new roles, meaning 160 jobs will be lost on a net basis, with staff being informed on Wednesday morning after the bank made some "difficult decisions". The bank cited the shift to digital banking as part of the reason for the move, indicating that it was not just branch jobs at risk due to a shift to online services. "These changes reflect our ongoing plans to continue to make parts of our business simpler and to meet the changing needs of our customers," said Lloyds, which noted that affected staff, who will not depart until May, would be given training and support on the way out. #contactcenterworld Veronica Silva Cusi, news correspondent Date Posted: Monday, February 8, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |