Noetica Partners With Xdroid\
Noetica, a British company, developing software products for the global contact centre market, announced that it has partnered with Xdroid to integrate its machine learning and artificial intelligence (AI) powered real-time voice analytics, with Noetica’s contact centre and telephony solution platform.
Through a proprietary direct interface, developed between Noetica and Xdroid, inbound and outbound calls are continuously monitored in real-time by an AI module listening in to each call in real time. During calls, administrators and team leaders are automatically presented with information, advice and actions on-screen, based on triggers (pre-defined by the contact centre) including language spoken, words and phrases detected, as well as analysis of emotion and sentiment.
Founder and CEO of Noetica, Danny Singer, states: "The synergy between our SynthesysTM agent productivity tools and Xdroid’s AI-powered voice analytics is a truly compelling proposition." Singer adds: "It can provide any contact centre with one simple intuitive solution that drives quality, improves customer engagement and increases sales." He continues: "All of this can be done whilst also strengthening compliance and raising agent standards through real time understanding of agent and customer behaviours which in turn leads to better training and coaching. In many ways, it is like having an experienced coach listening to each and every call in the contact centre in real time."
Managing Director of Xdroid International, Gerry de Graaf, comments: "In partnership, Noetica and Xdroid have created an industry first by seamlessly integrating truly real-time voice analytics with a powerful contact centre solutions platform."
Date Posted: Tuesday, February 25, 2020
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