#contactcenterworld

Boston, MA June 10, 2021 -- Fuze, a cloud-based communications provider for the modern global enterprise, announced the availability of Fuze Contact Center as a standalone solution for enterprises that require a contact center for customer experiences. As an alternative to Fuze’s fully integrated UCaaS + CCaaS platform, the standalone CCaaS offering empowers enterprises with rapid deployment of contact center features, such as call routing and queuing, without the cost associated with traditional solutions.

"In transitioning to Fuze Contact Center, our team could not afford to lose any time," said Casey Abell at WM. "Fuze worked alongside our team to get our contact center up and running within a matter of a few days, enabling us to continue providing our drivers with an optimal service experience with zero downtime."

"As an integrated part of Fuze’s UCaaS platform, our enterprise customers have seen a significant return on their investment with Fuze Contact Center," said Rob Scudiere, president and chief operating officer at Fuze. "Offering Fuze Contact Center as a standalone solution can now help call-heavy departments streamline operations through intuitive features, such as call routing and queueing, regardless of whether or not the entire organization is ready to migrate all of its communications systems to UCaaS."

#contactcenterworld

Date Posted: Friday, June 11, 2021