#contactcenterworld

New York, NY, USA, Mar, 2023 - Carbyne, a provider of cloud-native emergency contact center solutions, and Priority Dispatch(R), makers of emergency call taking technologies, announced that the two companies have partnered to expand access to Video to ProQA(R), powered by Carbyne for emergency 9-1-1 call centers. Video calls will be standardized into the emergency response protocols of the International Academies of Emergency DispatchTM (IAEDTM), available through Priority Dispatch's ProQA platform, and will be available in the spring of 2023.

Carbyne's Emergency Communications as a Service (ECaaS) enables live video, voice, messaging, and real-time location from individuals calling 9-1-1, empowering responders to arrive at the scene better prepared to manage emergency response incidents and improve outcomes. 

"Priority Dispatch shares our commitment to modernizing the emergency response industry," said Amir Elichai, CEO, and co-founder of Carbyne. "It is crucial that 9-1-1 call centers keep up with the increased use of digital communication channels to ensure the best possible responses in emergencies. Adding Video to ProQA, powered by Carbyne, is a major step forward for the industry and the safety of people across the country. Having access to video from the scene is rapidly becoming a standard in every PSAP across the country. We are excited to bring the future of emergency call center technology to more communities and operators."

"Streaming video to 9-1-1 centers has the potential to revolutionize emergency response when available and used properly," said Dr. Jeff J. Clawson, Founder of IAED. "By providing emergency dispatchers with real-time visual information, we can help them make more informed and efficient decisions. This is a game-changing advancement that has the power to transform the way we respond to crisis situations, and I am excited to see its impact on emergency dispatch evaluation and response as it becomes widely adopted."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Tuesday, March 7, 2023