School Crisis: Huge Increase in North East Teachers Calling Emotional Support Helpline
London, UK, April 10, 2018 -- A charity which offers mental health support to education workers has had a 17.86% increase in calls from teachers in the North East over the last year.
Between April 2017 and March 2018, the Education Support Partnership’s confidential helpline took 8,668 calls from clients who described themselves as teachers in the North East, which is a 17.86% increase on the previous 12 months.
Teachers, lecturers and staff can all dial the free helpline, which offers up to six sessions of counselling to education sector workers who need mental health or wellbeing support.
Stress and workplace performance were the two most common reasons for calls. There was a 16% jump in calls relating to conflict at work, while 18% more rang about bullying or harassment than in the previous year.
The statistics also reveal:
The majority of calls were from primary school staff (45%).
The number of cases for education staff under 30 increased by 65% (compared to the previous year).
The highest percentage of calls were made in November 2017 (12%)
Teachers are encouraged to seek support early - before their problems reach a "crisis level"
Julian Stanley, CEO at Education Support Partnership, said: "The numbers are high, however put into context, the true scale of the problem is fully revealed.
"The majority of those accessing our support are doing so at a late stage; once they have reached a crisis level. This can and should be avoided.
"School leaders, governors, teachers and support staff themselves must work to end the continuing stigma that exists about seeking support at the earliest possible sign of poor mental health and wellbeing. It is not easy for teachers to do this unless the environment they work in is supportive and understanding.
"If you are in education and worrying more than usual, finding it hard to enjoy your life outside work or having thoughts and feelings that are difficult to cope with; these are all things that can lead to prolonged poor mental health if not dealt with.
"I would strongly encourage all education staff in the North East to access the support that is available when this occurs, as this provides the best chance of addressing the symptoms before they turn into something more serious."
I’m a teacher and need help - who should I call?
To access Education Support’s confidential and free helpline call 08000 562 561.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Tuesday, April 10, 2018
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.