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Holmdel, NJ, USA, Mar, 2023 - Vonage, a global provider in cloud communications helping businesses accelerate their digital transformation, has introduced new AI-powered enhancements to its Video API, providing customers with increased accessibility and automated, real-time media processing to optimise video engagement.

Today’s businesses must continue to leverage technology in their digital transformation journeys to accommodate growing consumer expectations to engage on their channels of choice. Video has become a preferred communications channel for businesses to engage with customers who have become accustomed to using this channel as a means to connect via a personalised and seamless mobile or web experience, from anywhere.

Vonage’s new enhancements to its Video API empower businesses to add AI-powered capabilities for more meaningful, real-time connections with their customers with smarter video interactions that can be embedded into their existing applications

"With the addition of these compliance and AI tools, the Vonage Video API can unlock unique value for our customers, helping them to make the kind of smarter, bespoke connections that increase trust and drive long-lasting customer loyalty," said Amitha Pulijala, VP of Product, Platform & Video for Vonage. "Driving more intelligent interactions with AI allows us to deliver innovative video capabilities to our customers. The Vonage Video API continues to stand out in the market as an easy, accessible and secure way to deliver enhanced customer engagements that our customers seek."

"The desire to keep up with consumer expectations has elevated interest in and adoption of visual engagement channels for customer experience improvement," said Beth Schultz, VP of Research and Principal Analyst for Metrigy. "Vonage’s two-pronged approach to infusing visual engagements with AI capabilities such as live captions and transcriptions, background blur, and noise cancellation will advance the state of the art for companies wishing to support API-based one-to-one and multiparty video with the features consumers have come to expect using video meeting applications."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Monday, March 6, 2023