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NICE Introduces NICE Inform Elite for Emergency Communications Centers


Hoboken, NJ, USA, May, 2017 -- NICE (Nasdaq:NICE) introduced NICE Inform Elite, the eighth generation of its multimedia incident information management solution for emergency communications centers.

"With its release of NICE Inform Elite, NICE truly stands out as a public safety trend-setter and pioneer," said Dick Bucci, principal analyst, Pelorus Associates. "NICE has found a way to bring together data from the siloed systems that PSAPs use every day, to enable decision makers to visualize it in new ways, operationalize it, and extract hidden insights to improve operations."

"All emergency communication centers have performance targets they strive to meet," said Chris Wooten, executive vice president, NICE. "They need to stay on top of these targets to ensure they’re performing at the highest levels and keeping the public safe. With NICE Inform Elite, PSAPs now have access to the incident intelligence they need to make smarter, faster decisions, along with workflow automation tools to optimize quality and operational performance."

"I am very excited about NICE Inform Elite. It takes the guesswork out of trying to match CAD records to audio recordings – it does it for me automatically," said Karin Marquez, Communication Supervisor for the Westminster (CO) Police Department. "Inform Elite has already cut my audio request fulfilment time in half. It also provides a much clearer picture of how incidents were handled, in terms of what actions were taken, by whom, and when – which is essential for investigations, compliance and quality assurance."


Posted by Veronica Silva Cusi, news correspondent
Source: Nice

Date Posted: Monday, May 29, 2017

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