© ContactCenterWorld.com

BroadSource Announces Partnership with Calabrio


Melbourne, Australia, Sept 29, 2020 -- BroadSource, a provider of cloud collaboration and contact centre solutions, announced a partnership with Calabrio, a customer experience intelligence company, enabling BroadSource customers to quickly deploy a cloud workforce engagement.

Combining BroadSource’s customer journey management with Calabrio’s workforce and customer engagement solutions, the partnership addresses the need for contact centres to spin up customer support operations that are decentralised and modernised, particularly during the pandemic.

"The BroadSource and Calabrio relationship comes at a crucial time for contact centres. Businesses continue to adjust work patterns to meet changing staff and customer demands. Managing this multitude of rapid changes to the way contact centres do business requires a robust solution to help schedule, monitor, and manage an at-home workforce," said Jason Thals, Chief Operating Officer, BroadSource.

"As Calabrio continues to see an acceleration in cloud uptake and business growth in Australia and the wider APAC region, our partnership with BroadSource comes at the ideal time. We need strong cloud partners like Broadsource to deliver the integrated solutions that contact centres require for service success in today’s landscape," said Ross Daniels, VP Global Partner Organisation, Calabrio.


Posted by Veronica Silva Cusi, news correspondent
Source: https://prwire.com.au

Date Posted: Wednesday, September 30, 2020

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.