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Boston, MA, USA, Sept 2022 - TechSee, a company for Computer Vision solutions for customer service, announced a partnership with NeuraFlash with the goal of bringing the next generation of visual engagement and AI-powered service automation to their existing top-tier consulting & ISV service business. NeuraFlash is a System Integrator (SI) and Independent Software Vendor (ISV) that develops solutions for Salesforce and Amazon Connect customers. This joint venture now brings augmented reality guidance for agents and technicians to NeuraFlash's customer portfolio.

NeuraFlash, using TechSee's Computer Vision AI and AR, is able to provide organizations across any industry with the knowledge and confidence to enable service reps and technicians to use the power of vision to reduce friction along the customer engagement lifecycle. As a result of this partnership, organizations will now be able to share expert information and deliver visual CX as a part of their digital transformation strategy.

"NeuraFlash is very excited to be partnering with TechSee. Over the last five years, we have deployed industry-leading implementations of Salesforce Service Cloud and Field Service. As we build our partnership around VRA with Salesforce and the TechSee platform, this is a great extension to the Salesforce solutions we have delivered." said Michael McBrien, VP of Alliances at NeuraFlash. He added, "NeuraFlash has built its foundation in automation with Einstein Bots, and we are looking forward to leveraging that with TechSee and their Visual Automation offerings."

Paul Fistori, Global VP of Alliances at TechSee said: "We could not be more thrilled to partner with one of Salesforce's premier SIs and ISVs. By combining the power of TechSee's visual AI and AR with NeuraFlash's unsurpassed Salesforce integration expertise, we will be able to jointly deliver on the future of visual customer engagements.

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Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.prnewswire.com

Date Posted: Monday, September 19, 2022