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NICE inContact Provides Customers New Enhanced Customer Service and Business Continuity Capabilities


Salt Lake City, March 10, 2020 -- NICE inContact (Nasdaq: NICE) announced expanded support for contact centers to eliminate potential disruptions during the current COVID-19 outbreak. NICE inContact is providing a work-from-home module for users of the NICE inContact CXone cloud customer experience platform, to maintain service continuity while employees need to work from home. In addition, to support the potential increase in call volume that 211 and 311 organizations may receive, NICE inContact will provide voice call ports to those organizations for the next six months. NICE inContact will also offer a Business Continuity Planning review to verify that work from home and geographic flexibility can be performed without interruption to the business.

In several instances, NICE inContact has set up new centers able to service citizens within hours. 

"We understand the urgency around protecting our health and well-being," said Paul Jarman, CEO NICE inContact. "Through both 211 and 311, critical information is provided throughout our communities. To help manage the increased volumes we are offering free voice ports to these organizations over the next six months. We are also offering NICE inContact CXone customers an integrated softphone free of charge to support work from home agents. Furthermore, our complete cloud solution ensures scalability, security and reliability to support business, government and community services as they plan and respond to changing conditions."


Date Posted: Wednesday, March 11, 2020

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