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Gautier Personalizes the Customer Experience with Dassault Systèmes’ “HomeByMe for Home Retailers” #contactcenterworld Gautier has deployed "HomeByMe for Home Retailers" in stores in France, and will gradually roll out the solution to all its stores internationally. In 2021, the solution will be integrated into the Gautier website, which will enable customers to design and complete their projects and purchases online – anytime and anywhere – from the comfort of their homes as well as in the store with a trained interior designer. "Gautier is more than just a retailer and manufacturer. We are evolving toward a new role as an interior designer that can provide customers with personalized advice, an immersive design experience and a complete home décor offer, which we feel are key to customer satisfaction and loyalty," said David Soulard, CEO, Gautier. "We wanted a scalable 3D design planner that could provide state-of-the-art photorealistic renderings and virtual and augmented reality capabilities, as well as centralize all products and both planner and configurator functionalities. Over the next decade, Dassault Systèmes’ ‘HomeByMe for Home Retailers’ solution will be the core of our strategy to personally cater to each customer and strengthen our brand." "Surveys have shown that omnichannel strategies in home improvement significantly contribute to increased customer engagement and reinforcement of purchasing decisions - a key driver in the current pandemic. In addition, 3D planning solutions deliver higher customer satisfaction on projects because they were actively engaged in their design and in getting it right," said Vincent Picou, CEO, 3DVIA, Dassault Systèmes. "Gautier is the first international retailer to offer ‘HomeByMe for Home Retailers’ in its stores, confirming its commitment to helping customers make the right decisions for their home." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, March 12, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |