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New Delhi, India, Jan 28, 2021 -- There is some good news for railway passengers. For the convenience of the passengers, the Indian Railways has now announced one integrated Helpline number for any help, enquiry and grievances redressal during travel of the passengers.

Indian Railways has integrated railway helplines into single number 139 for the passengers for quick grievance redressal and enquiry during their journey. As the new helpline number 139 will take over all the existing helpline numbers (except 182), it will be easy for the passengers to remember this number and connect with Railways for all their needs during the travel.

This also helps to overcome the inconvenience over multiple helpline numbers for grievances and enquiry during railway travel.

The new helpline number 139 will take over all the existing helpline numbers. It will be easy for passengers to remember this number and connect with Railways for all their needs during train travel.

The Helpline 139 will be available in twelve languages. It will be based on Interactive Voice Response System. A call can be made on this number from any mobile phone and not just smart phones, thus, providing easy access to all mobile users.

For security and medical assistance, the passenger has to press 1, which connects immediately to a call centre executive.

For enquiry, the passenger has to press 2 and in the sub-menu, information regarding PNR Status, arrival/departure of the train, accommodation, fare enquiry, ticket booking, system ticket cancellation, wake up alarm facility/destination alert, wheel-chair booking, meal booking can be obtained.

For catering complaints, the passenger has to press 3, for general complaints, the passenger has to press 4 and a user has to press 5 for vigilance related complaints.

For queries during an accident, the passenger has to press 6, for the status of complaints, the passenger has to press 9 while a user has to press 9 for talking to call centre executive.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.dnaindia.com

Date Posted: Friday, January 29, 2021