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Cognigy Launches AI Copilot, a Daily Companion for Enterprise Contact Center Agents #contactcenterworld "AI Copilot evolves agent assist from mere response suggestions to an all-rounded solution for elevating service agents’ performance, productivity, and overall job satisfaction," says Philipp Heltewig, CEO and co-founder of Cognigy. "This isn’t just another enablement tool, it is a colleague and daily companion for agents, supercharging them with critical knowledge, skills and resources they need to excel." The necessity for such a solution is underscored by a recent Deloitte study, revealing that 63% of contact center leaders grapple with staffing shortages. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, November 20, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |