© ContactCenterWorld.com
nTeligence Leapfrogs ChatGPT with the VoiceBot 3000 System #contactcenterworld The fine-tuned model will be used to automatically produce natural sounding, lifelike, voicebot responses, without having to do any programming. As nTeligence Corporation’s Founder and CEO Marc Schneiderman states, "Incorporating this new generative AI model will enable our clients to lower their voicebot development and maintenance costs. Shortening the time needed to put a voicebot into production, while reducing their overall staffing requirements". He goes on to say, "From the broader business perspective, the opportunity to use our VoiceBot 3000 system to automate rote, repetitive, voice based conversational tasks is immense. Gartner predicts that in the contact center space alone, there is an opportunity to reduce agent labor costs by $80 billion in 2026. And we will be at the forefront of providing those digital workers". #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, January 10, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |