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Intuate Group and UK-based Lokulus Launch Customer Experience Platform


Johannesburg, South Africa, March 19, 2020 -- South African-owned customer contact solutions provider Intuate Group announces the launch of a customer experience platform alongside UK-based partner Lokulus (formerly known as numero), a privately owned company that prides itself on intelligent digital solutions, custom platforms and consultancy services that support and streamline customer experiences.

"Lokulus’ solutions have been designed using the latest technology to address the challenges posed by an omni-channel world, where increasing complexity can easily obstruct excellent customer service," says Nicolette de Wit, CEO at Intuate Group. "By streamlining customer journeys, automating labour-intensive processes through the use of bots and empowering employees to provide great service, their customers will see improved contact centre and back-office efficiency while ensuring reduced operational costs."

"We are very excited to announce that our ready-made customer experience solution will be launching in April," says Mark Chamberlain, CCO at Lokulus. "This solution will offer our clients a complete customer experience solution that can be deployed in as little as five days.

"Like us, Intuate Group is committed to helping its clients to deliver exceptional customer experiences by being multi-disciplined, agile and committed to helping our clients to optimise their organisations," Chamberlain continues.

"Success comes from ensuring that people and processes are fully aligned with the objective of improving customer experiences. Only then will an organisation enjoy the full benefits of implementing a CEM technology solution. From small, standalone, single channel initiatives to large business transformational projects, we can demonstrate an outstanding track record of delivering successful CEM solutions that exceed our customers’ expectations and directly add value to the bottom line," concludes De Wit.


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itweb.co.za

Date Posted: Friday, March 20, 2020

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