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SK Telecom Teams Up with Genesys to Launch AI Call Centers #contactcenterworld AI call centers have recently risen in popularity as they can reduce tasks handled by traditional call center agents by using speech recognition and natural language processing technology to respond to simple and repetitive user queries. SK Telecom said it has partnered with Genesys, which provides call center software to companies across 100 countries, to integrate their technologies for a cloud-based AI call center service. The latest partnership comes as local telecom rivals have expanded in AI call center services. KT introduced its AI call center platform to Hyundai Home Shopping Network's customer service system in February this year. LG Uplus also launched an AI call center service earlier this month by partnering with IT affiliate LG CNS. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, July 1, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |