Enghouse Integrates with Microsoft Teams for Contact Center
Markham, ON, Canada, March 31, 2020 -- Enghouse Systems Limited (TSX:ENGH) is participating in the Microsoft Teams Connected Contact Center certification program and now offers cloud and on-premise contact center options for Microsoft Teams.
For customers deploying Teams, Enghouse Interactive offers Enghouse Cloud, which provides Contact Center as a Service (CCaaS), and Enghouse Interactive Communications Center (CC) V11.0, which supports on-premise or private cloud deployment options.
"I'm proud of our strong and successful relationship with Microsoft," said Vincent Mifsud, President of Enghouse. "We've been on a journey with them for more than a decade, integrating to their solutions through Lync and then Skype for Business. Now, our integration to Microsoft Teams takes this up to a new level, helping Enghouse and Microsoft enhance the game for contact centers."
Mr. Mifsud noted that the application of the Enghouse Interactive product with Microsoft Teams is a key step in the evolution of the truly collaborative contact center, combining the strength of interaction management with the ability to leverage the best resources – information and people – to optimize the customer experience. Now agents can leverage intelligent coaching, shared knowledge and experts across the business.
"Enghouse Interactive can help deliver all this, working in conjunction with Microsoft," said Mr. Mifsud. "As a longstanding partner for development of Microsoft-integrated solutions, we offer well-defined migration paths to Microsoft Teams for contact centers on Skype for Business or any legacy PBX."
"Enghouse Interactive is a longstanding partner of Microsoft," said Andrew Bybee, Principal Group Program Manager, Microsoft Calling and Meeting Ecosystem at Microsoft Corp. "We're pleased that they have announced availability of Microsoft Teams voice-integrated solutions. We look forward to helping our joint customers benefit from Teams in contact center environments and build on the power of teamwork with Microsoft 365 to transform and maximize their customer experience."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, April 2, 2020
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