© ContactCenterWorld.com

Stibo Systems Provides Royal London a ‘Single View’ of their Customer Data


Aarhus, Denmark, Sept, 2019 -- Stibo Systems, a master data management (MDM) company, announced that Royal London, a UK mutual life, pensions and investment company, has implemented Stibo Systems’ Customer Master Data Management (CMDM) solution to drive its digital transformation and customer experience in order to deliver on their customer service.

"We want to make it easy for customers to make the changes they need. A smooth and quick process means our customer services teams can focus on adding value, not frustration," said Jon Glen, group operations director, Royal London. "Moving to Stibo Systems means we now have 95% of our customer data accessible in one place allowing us to respond faster and focus on delivering greater value to our customers."

"We approached this project from the end customer’s point of view," said Christian Oertzen, president of EMEA region, Stibo Systems. "This paved the way for advanced customer automation and self-service tools. Now their teams can easily connect customer records to any of their policies, from any part of the group, allowing Royal London to continue to deliver on their mission to be the most trusted and recommended provider in their market."


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Thursday, October 3, 2019

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.