Brightlink Rolls Out New Messaging and Wireless Capabilities to Enhance Customer Experience
Atlanta, GA, USA, Oct. 15, 2018 -- Brightlink, a communications platform and technology company that delivers voice, messaging, analytics and cloud-based solutions, announced a range of messaging and wireless enhancements in its Fall release that will help communications providers and enterprises of all sizes improve their customer experience.
The company also recently finalized its acquisition of 365 Wireless, which has expanded its wireless footprint in the 3.5 GHZ CBRS spectrum and paved the way for supporting industry development of 5G.
"Brightlink's platform provides solutions across the full telecom technology stack – from the infrastructure level with voice and messaging services to the CPaaS integration layer, where we provide APIs allowing access to our extensive network capabilities, to the application tier, where we deliver solutions purpose-built to address specific market and customer communications needs," said Joe White, Chief Technology Officer of Brightlink. "We are continually enhancing our platform ahead of market requirements and today's announcement includes upgrades across all of these areas."
"As a customer, I consider Brightlink's service levels and responsiveness to customers to be hallmarks of their success," said Hoyt Prisock, Executive Vice President and General Manager of Conferencing at NetRoadShow. "Our core mission is to deliver high impact, highly reliable and turnkey communications solutions to the global financial services community. We look forward to utilizing the new capabilities in this release to improve NetRoadShow's user experience and enhance our ability to address our customers' communications needs."
Brightlink also announced planned wireless enhancements to its Communications Platform as a Service (CPaaS) offerings, which are coming in the near future.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, October 17, 2018
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.