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LivePerson Acquires VoiceBase and Tenfold to Power Scaled Voice AI Innovation #contactcenterworld Through these acquisitions, three technologies combine to create a unified, AI-enabled system for customer experience: VoiceBase's speech recognition and analytics capabilities, Tenfold's voice, messaging, and CRM integrations, and LivePerson's Conversational AI and asynchronous messaging. Brands can now enable natural, conversational consumer experiences that carry context and continuity across all channels, powered through a single automated voice and messaging desktop experience. "Brands want to accelerate their use of Voice and Conversational AI with deep connective tissue into their systems,'' said Rob LoCascio, founder and CEO of LivePerson. "It's my great honor to welcome VoiceBase and Tenfold's experts to the LivePerson family as we build the unified AI system behind 100% of conversations with the world's most innovative brands." "Eighty-six percent of buyers are willing to pay more for better customer experiences, meaning huge opportunities open up for brands as we combine VoiceBase's speech analytics tech with LivePerson's Conversational Cloud and AI," said Walter Bachtiger, founder and CEO of VoiceBase. "We are thrilled to team up with a trailblazing industry leader that shares our vision for improving conversations through actionable, AI-powered insights." "Today marks an exciting day for Tenfold, our employees, and our customers as we join LivePerson," said Jeff Cotten, CEO of Tenfold. "We've solved a difficult challenge in delivering the most relevant data right into every customer interaction, and with LivePerson, we'll expand this model to messaging to deliver a true end-to-end customer experience platform." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, October 28, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |