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Bern, Switzerland, Apr 27, 2023 - Bucher + Suter launched the sale of b+s Connects for Service Cloud Voice 2.0 - a Webex Contact Center integration for Salesforce Service Cloud Voice.

Bucher + Suter has provided CRM connectors for Cisco's contact center platforms for more than a decade. b+s Connects for Salesforce, Bucher + Suter's flagship product, is a customer support strategy in hundreds of Cisco Contact Centers across the globe, providing agents the desktop they need to deliver contact center experiences as efficiently as possible.

"As a partner-first company, it is critical to our success that partners like Bucher + Suter take full advantage of the Webex ecosystem to provide value to our mutual customers. In our 20-year relationship with Bucher + Suter, they have been focused on providing solutions that allow our mutual customers to deliver consistently better customer service." Said Jono Luk, Cisco's Vice President of Product Management - Contact Center. "Working from inside the CRM is something long promoted at Bucher + Suter, and it's great to see them be the first partner to bring Salesforce Service Cloud Voice compatibility to Webex Contact Center at scale."

Trent Cook, Bucher + Suter's VP of Product Strategy, added: "With the blinding speed of innovation on show from both Webex Contact Center and Salesforce Service Cloud Voice, a new wave of omnichannel customer experience technologies has arrived. With b+s Connects, we've built intelligent technology that leverages the immense capabilities of both platforms and empowers agents to work from a single UI and deliver personalized interactions in real-time, as efficiently as possible."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.co.uk

Date Posted: Monday, May 1, 2023