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Riviera Creates First Trade-only Contact Centre #contactcenterworld The company previously handled both trade and consumer bookings through the same line. The team has all been hired internally and comprises Matt Anthony, Beverley Darmanin, Diane Ibson and Elizabeth Monk. They will report into Amy Joy, sales team manager. Thomas Morgan, Riviera Travel head of trade, said: "Agents are central to the success of Riviera, and our dedicated, trade-friendly team will help further strengthen communications. We want front-line agents to be able to build relationships with them, and easily and effectively get in touch whenever they have a related question or booking enquiry. "The team is aligned to our wider campaigns and initiatives, and help focus on messages such as our current trade-only door-to-door promotion. We are absolutely committed to working alongside agents for the long term, and this is another example of the partnership approach in action." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, July 17, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |