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Koopid Enters the European Customer Experience Market with Trust


London, United Kingdom, March, 2020 -- Trust Business Partners announced that it has expanded its strategic partnerships through a new agreement with Koopid Inc., an AI-powered Customer Experience Orchestration platform, designed to enable seamless self-service customer journeys.

Trust Business Partners will be the face of Koopid in the UK&I, representing the brand through sales and marketing activity, recruiting new channel partners, systems integrators and creating local European strategic vendor alliances.
"Customers today demand well-informed and intelligent conversations and companies are constantly looking at new ways to enhance services while improving time to resolution and reducing cost. Koopid is focused on providing seamless end-to-end customer experience management and will enable partner channels to grow additional revenue streams and service customers better. With Koopid, agents can interact with customers simultaneously on voice and digital channels and leverage virtual agents to complete transactions. We believe that with this partnership, customers we will be able to define the future of hyper-personalized customer journeys, resulting in significant improvements in time to resolution and cost of resolution," said David Pitts, Founder Partner at Trust Business Partners.

"Koopid’s out-of-the box, routing as well as agent desktop software enables agents to provide efficient and informed service through delivering context of current and historical interaction and intelligent agent suggestions," said Venkatesh Krishnaswamy, CEO, Koopid.
"Our customers have deployed solutions in domains like banking, citizen services, IT services, advisory services, travel, hospitality, healthcare and boutique retail. We hope that this relationship will further extend the significant lead that we enjoy in the communication space, while also expanding the Koopid footprint in the market," added Krishnaswamy.

Date Posted: Wednesday, March 11, 2020

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