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Frost & Sullivan Recognizes Vonage as Leader in Growth and Innovation in CCaaS Radar #contactcenterworld Vonage was recognized for Vonage Contact Center, an intelligent, multi-tenant contact center solution that seamlessly integrates all communications channels and customer interactions into an organization's CRM platform. Radar credited Vonage for investing heavily in innovation to deliver new contact center applications for reporting, analytics, visual engagement, and AI-based functionalities, its deep integrations with Salesforce, ServiceNow and Microsoft Teams, and for offering one of the most comprehensive and flexible cloud communications platforms in the market. "Vonage holds a significant position in the European CCaaS space. Offering one of the most comprehensive and flexible cloud communications platforms in the market, Vonage delivers high-quality customization and support services, together with deep integrations with a broad range of CRM solutions", said Senior Industry Director, Nancy Jamison, Frost & Sullivan. "Vonage Contact Center continues to exceed expectations and Vonage's focus on developing innovative solutions for reporting, analytics, visual engagement, and AI-based functionalities, positions Vonage as a technology frontrunner in the CCaaS market." "It is an honor to be recognized as a Leader by Frost & Sullivan for our continued innovation and growth within the Contact Center as a Service space," said Savinay Berry, Executive Vice President, Product and Engineering, Vonage. "Vonage combines pure-play cloud contact center offerings with robust unified communications, programmable communications and conversational commerce applications, to provide an end-to-end communication experience for a company's employees and customers that help them to perform better, connect easier and enhance experiences. This acknowledgment emphasizes our commitment to continue driving innovation that transforms the way businesses operate and connect with their customers." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, August 12, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |