#contactcenterworld

London, UK, June 14, 2022 -- Localz, a provider in last mile customer engagement, location and messaging technology, announced it has been selected by Ian Williams, to power its planned and response services to its customers in the property services market.

Ian Williams is a privately owned property services company in the UK. Delivering cyclical, planned and responsive services across the UK, Ian Williams works with clients across the housing, retirement living, education and commercial sectors.

Localz is powering Ian Williams' customer engagement platform, which enables automated customer updates, operative tracking and real-time feedback around service appointments. Ian Williams has integrated Localz Track My Appointment, Chat My Way, and Rate My Experience solutions to its customer platform. All of which is accessed via the Localz Management dashboard, connecting field and office workers.

Anthony Pycraft, Response Operations Director at Ian Williams said, "It is important to us that we continue to deliver an innovative and first-class customer journey, so by partnering with Localz we have the peace of mind that all appointments are tracked and communicated efficiently and to a high standard."

"We are delighted to have been selected by Ian Williams to power customer communications. It is so important that customers are able to keep track of their appointments and provide actionable feedback. Our solution will automate parts of the process, saving time and money and ensuring customers are prepared for service appointments. " said Tim Andrew, CEO of Localz.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Thursday, June 16, 2022