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London, UK, Feb, 2021 -- Based on its recent analysis of the European Contact Center-as-a-Service (CCaaS) market, Frost & Sullivan recognizes inConcert with the 2020 European Enabling Technology Leadership Award. Its inConcert Omnichannel Contact Center solution has steadily gained traction in the market by helping businesses enhance their customer service capabilities, reduce costs, and energize business operations.

"inConcert offers one of the industry's most comprehensive and diverse portfolios comprising modules and applications that respond to various challenges across the CX space. inConcert Omnichannel Contact Center, the core of the product portfolio, presents powerful contact center features such as dialing, messaging, interactive voice response (IVR), recording, and integration capabilities enhanced by AI," said Federico Teveles Research Analyst, CX. "Its products support the management of interactions across 11 channels through a unique, single interface. It also delivers one of the largest sets of channel options covering voice, mail, SMS, webchat, Web Forms, video, Instagram, YouTube, Twitter, Facebook, and WhatsApp."

"inConcert's excellent post-sales customer services across training, business consulting, professional services, and 24/7 customer support give it a further advantage in the CCaaS market," noted Teveles. "It performs the entire solution delivery process, from analysis, customization, implementation, and onboarding to training and support all by itself by working alongside clients. Overall, its high-quality solutions and deep customer focus have helped it expand into diverse industries and markets all over the world."

Each year, Frost & Sullivan presents this award to a company that has developed a pioneering technology that not only enhances current products, but also enables the development of new products and applications. The award recognizes the high market acceptance potential of the recipient's technology.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca

Date Posted: Monday, March 1, 2021