© ContactCenterWorld.com
NICE Launches InterACT; AI-Powered Agile Recording #contactcenterworld Barry Cooper, President, NICE Workforce & Customer Experience Group, said, "InterACT redefines how organizations record contact center interactions. By using a cloud architecture, either in the cloud or on-premise, InterACT scales orders of magnitudes higher than anything previously in the market. By using AI, InterACT simplifies set up, allowing users to define what they want to record and automating how to do it. In short, InterACT powers agile, comprehensive recording for compliance and quality while paving the way to the cloud and CXone." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, May 10, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |