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COVID Raksha 2.0 Helpline Launched to Aid Vaccination Drive #contactcenterworld BJP MP Tejasvi Surya, who launched the helping, said: We in Bengaluru South are ensuring maximum people get vaccinated. With COVID Raksha 2.0, we are helping senior citizens book an appointment on the COWIN portal or Arogya Sethu app, providing post-vaccine counselling with the help of expert doctors and also informing senior citizens about the vaccination centers located closest to their homes. Helpdesks at government facilities have also been set up to assist senior citizens. Registration booths for vaccination appointments will also soon be set up near parks and hospitals. He further added: It is notable that the Narendra Modi government has vaccinated more than 50 lakh senior citizens in just a few days of launching the world's largest vaccine drive. COVID Raksha helpline was initially launched as a solution to help manage the COVID-19 pandemic operations. During the lockdown, more than 200 volunteers were active on the helpline, connecting citizens with over 100 doctors for effecting COVID-19 treatment. During the COVID Raksha 1.0 drive, the office of the MP answered around 10,700 calls, solved 3,465 sessions on WhatsApp, helped with 582 Hospital transfers, and resolved around 96 emergency cases. Additionally, the initial version of the COVID Raksha platform completed triaging of symptoms for 1,698 citizens over teleconsultation. The country started its vaccination drive on January 16 with priority given to all healthcare and frontline workers in the first phase. The second phase started on March 1 where doses are being administered to people above the age of 60 and those between 45 and 59 years with specific comorbidities. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, March 16, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |