WNS Launches EXPIRIUS
New York, NY, USA & Mumbai, India, Aug. 5, 2020 -- WNS (Holdings) Limited (NYSE: WNS), a provider of global Business Process Management (BPM) services, announced the launch of EXPIRIUS, a Customer Experience (CX) solution integrating human-assisted design and domain expertise with AI-driven conversational insights and consulting-led CX strategies to create a holistic digital customer experience.
EXPIRIUS, WNS’ proprietary solution, enables brands to have analytics-driven, intelligent "omni-channel" conversations with their customers. EXPIRIUS accelerates speed-to-market, and delivers significant improvement in Net Promoter and Customer Satisfaction Scores through an immersive digital experience helping enhance customer lifetime value and brand loyalty.
"EXPIRIUS gives brands the power to differentiate by enabling proactive, contextual and hyper-personalized conversations. EXPIRIUS combines WNS’ domain expertise across industries with its modular technology stack, to deliver industry-relevant customer experience," said Keshav R. Murugesh, Group CEO, WNS. "The solution also manages peaks and valleys in business volumes by integrating an on-demand gig workforce," he added.
WNS has entered into a strategic partnership with Uniphore, a provider in Conversational Service Automation, to leverage their AI and automation solutions as a part of the larger EXPIRIUS solution toolkit.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, August 7, 2020
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