#contactcenterworld

New York, NY, USA, Feb 22, 2022 -- Aigent.ai, an artificial intelligence-driven solution for customer call centers, announced it named James Hewitt as chief executive officer (CEO). Aigent.ai's artificial intelligence (AI) platform provides real-time, content-based guidance to call center agents.

"James is the ideal person to guide Aigent through its next phase of growth," said Ray Iglesias, founder & chairman of Aigent.ai. "He has been a transformational leader in global organizations across the payments, technology, and financial services industries. I am excited to see what he does as CEO of Aigent."

As CEO at Travelex North America, Hewitt led the firm's retail, corporate, and payments business in the region. Most notably, he secured and negotiated a partnership with Samsung Pay; launched a new IMT platform, developed a new retail offering within Walmart, secured and negotiated a new business partnership with Copa Airlines, and drove the successful launch - jointly with China's WeChat -of TravelexPay in the U.S., introducing a new payment method at U.S. retailers for Chinese WeChat wallet holders.

As managing director at Citi, Hewitt co-founded Citi Enterprise Payments, led Citi's global merchant acquiring business in 52 countries, and led the U.S. launch of Google Wallet.

"This is an auspicious time to join Aigent," said Hewitt. "We are uniquely positioned to reshape customer service centers and the industry, which is not yet leveraging AI to its full potential and is ripe for change. I look forward to Aigent driving that change."

"AI already is improving our lives and businesses," said Hewitt. "It certainly can be leveraged to improve customer service. By analyzing data and providing real-time insights, we can use AI to enhance interactions and create a better customer experience."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.accesswire.com

Date Posted: Thursday, February 24, 2022