© ContactCenterWorld.com
www.ContactCenterWorld.com

Medallia Joins Guidewire PartnerConnect Solution Alliance Ecosystem

#contactcenterworld

San Francisco & San Mateo, CA, USA, March 10, 2021 -- Medallia, Inc. (NYSE: MDLA), a customer and employee experience management company, and Guidewire Software, Inc. (NYSE: GWRE), a platform P&C insurers trust to engage, innovate, and grow, announced that Medallia has joined Guidewire PartnerConnect as a Solution partner.

The Medallia Experience Cloud solution has been used by property and casualty (P&C) carriers around the world to drive higher CSAT/NPS(R) scores, boost customer retention and deliver a more satisfying experience across the entire policy lifecycle. 

"Insurance companies need a comprehensive understanding of their policyholders across key moments that matter including filing a claim, calling a contact center or buying a new policy," said Greg Osborne, vice president of insurance for Medallia. "This partnership will bring together Guidewire InsuranceSuite and Medallia's powerful experience management platform, empowering insurers to transform the policyholder experience and improve operational efficiencies."

"We are thrilled to welcome Medallia as our most recent Guidewire PartnerConnect Solution partner," said Becky Mattick, vice president, Global Solution Alliances, Guidewire Software. "Making customers feel heard and valued is a big focus for insurers. Partnering with Medallia will soon bring our shared customers a streamlined way to access technology that vastly simplifies the intake and evaluation of customer feedback."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, March 12, 2021



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.