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Jacada Partners With CallMiner to Coach Agents and Automate Tasks Using Agent Assist #contactcenterworld By leveraging CallMiner’s Eureka platform and Jacada’s Interact low code automation platform in harmony, organizations can rapidly build and launch real-time agent assist and other intelligent automation solutions. Contact centers can use real-time agent assist to analyze voice interactions between customers and agents in real-time, automate repetitive tasks and guide agents at moments that matter the most during live customer interactions. "We are particularly pleased to partner with CallMiner and in taking another key step toward realizing our vision for Agent Assist, as our clients are excited about the combined power of real-time conversation analytics and robotic desktop automation," said Yoel Goldenberg, chief product officer at Jacada. "By combining the power of CallMiner’s conversation analytics with Jacada’s ability to guide agents and automate manual tasks in real time, we’re making it easier for organizations to drive improvement in the contact center and across their business," said Jeff Gallino, founder, and chief technology officer at CallMiner. "We’re excited about the benefits this partnership will undoubtedly bring to joint customers." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, April 16, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |