© ContactCenterWorld.com

Infobip Enables WhatsApp Business API for Tele 2


Moscow, Russia, Oct. 7, 2019 -- Infobip, a global cloud communications platform company and a provider in omnichannel customer engagement enables WhatsApp Business API for Tele 2, a mobile operator in Russia. 

With WhatsApp Business API enterprises can expand customer-oriented communications to WhatsApp. Tele 2 Russia will utilize WhatsApp for customer service allowing subscribers to receive consultation and answers to inquiries relating to anything from tariffs to operator services. Tele 2's customer service, accessible over WhatsApp will be available initially in the Rostov-on-Don area and nationwide by the end of this year. 

Tele 2 also plans to advance its customer dialogue with the enhancement of a WhatsApp bot helping subscribers to check for example their account balance, change tariff plan, activate or deactivate service or find the nearest Tele2 office.

''Maintaining excellent customer experience is a key objective for Tele 2. This explains Tele 2's superior Net Promoter Score (NPS) and our customers' brand loyalty. Customers prefer fast, convenient, rich content dialogue where questions can be asked at any time. Launching a new customer support channel, we were guided by the principle - be where are clients already are,'' said Roman Kananykhin, Sales and Customer Service Director at Tele2. ''Chat apps are becoming increasingly popular as a communications channel, especially WhatsApp, the most used chatapp in Russia. Now our subscribers who already use WhatsApp amongst their friends and family can also get proffessional consultation and support from Tele 2 on the channel they already trust and enjoy,'' concludes Mr. Kanaykhin.

Infobip's Managing Director of Euroasia Ruslana Reznikova sees a promising expansion of WhatsApp Business API in Russia:

''We are excited to enable WhatsApp Business API for Tele 2. Tele 2 can scale their customer support answering inquiries in a fast, efficient way. It's personalized, rich content dialogue in real time interacting with their customers where they already are - over WhatsApp,'' said Ruslana Reznikova.


Posted by Veronica Silva Cusi, news correspondent
Source: https://finance.yahoo.com

Date Posted: Tuesday, October 8, 2019

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.