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Barcelona, Spain, Mar, 2023 - Artificial Solutions, an enterprise AI product provider for contact centers, announced the launch of its voice and conversational IVR solution, OpenQuestion. The new offering transforms the way companies interact with their customers by providing faster and more efficient customer service through natural language conversations.

OpenQuestion is a SaaS-based voice solution powered by Teneo that optimizes call routing in contact centers, leading to improved Telephone Experience (TX) and reduced operating costs for enterprises in EMEA and the US. 

"We have all been there. We call up an organization with a specific question and we are hit with a tree of options which require full concentration to choose right. And in fact, most people do not choose correctly and end up in the wrong place. Consumers still want to interact with human agents to resolve customer service inquiries, and brands must put an end to inefficient call handling through the use of OpenQuestion," said Per Ottosson, CEO of Artificial Solutions. "Voice is still the preferred choice for users interacting customer service, and consumers will increasingly expect phone support to work efficiently when they interact with brands."

"Teneo is a leading product in the industry, and the new website and our brand refresh reflects our continued commitment to delivering innovative and intuitive technology to our customers," said Marie Angselius Schönbeck, CMO at Artificial Solutions.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://news.cision.com

Date Posted: Friday, March 3, 2023