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Algonomy Announces Spring '21 Release for Enhanced Capabilities #contactcenterworld The release features numerous powerful capabilities like composite AI frameworks, no-code ML frameworks, Visual AI algorithms, greater control and governance over customer data, and better orchestration abilities across marketing, commerce and merchandising. "The digital-first era is all about staging relevant experiences across the entire customer journey, and extend personalized interactions to all customer touchpoints, both inbound and outbound", says Sarath Jarugula, Chief Product Officer at Algonomy, "In this release, Algonomy customers can continue to better leverage their technology investments across the enterprise, to improve on their metrics for customer engagement, conversion and loyalty." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, May 25, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |