Ozonetel Launches AI-powered Speech Analytics Dashboard for Call Centers
Hyderabad, India, Feb 17, 2020 -- Ozonetel has launched an AI-powered Speech Analytics Dashboard for Call Centers. Speech Analytics is the process of analysing any voice recording using AI-based tools. This new tool from Ozonetel, will allow call center managers to track and analyse on-going calls in real time.
Commenting on this new launch, Chaitanya Chokkareddy, CIO, Ozonetel, says, "This is an invaluable new tool to improve the quality of customer service. This dashboard can provide businesses with better feedback, and customers with improved service quality and faster redressal. In the future, businesses may use speech analytics to gamify call center representatives’ dashboards. The marketing department may use this data to keep a pulse on customer sentiment or to assess feedback on certain products or campaigns. Overall, with AI-powered Speech Analytics businesses can now tap into the vast data that call centers gather, leading to better services, and much happier customers."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, February 19, 2020
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