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Palo Alto, CA, USA, Mar, 2023 - Cresta, a provider of generative AI for intelligent contact centers, announced the introduction of several new solutions and enhancements to its Cresta Real Time Intelligence Platform, a portfolio of AI-powered products and solutions that seamlessly work together to help organizations grow revenues and retain customers.

Businesses are increasingly intrigued by the prospects of generative AI but only willing to invest in the technology if there is a tangible ROI. Powered by generative AI, these new solutions help contact center and sales teams become more effective by identifying the behaviors and drivers that improve business outcomes.

"With AI reaching an inflection point, companies across industries are trying to navigate the hype and determine how to use this technology to drive more business efficiencies," said Ping Wu, VP of Engineering & Product at Cresta. "These new solutions will help businesses overcome this challenge by underpinning their sales and service strategies with deep insights based on customer conversations with their best agents."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Friday, March 31, 2023