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Belmont, CA, USA, Aug 7, 2023 - RingCentral, Inc. (NYSE: RNG), a provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced the launch of RingCX™, a native, intelligent contact center. RingCX is an easy to deploy and use solution that combines RingCentral’s flagship unified communications (including message, video, phone, SMS, and fax) with contact center, plus generative AI capabilities. The result is an AI-first solution that delivers a complete native omnichannel experience and transforms customer journeys across various touchpoints.

"We have seen great success selling RingCentral MVP(R) with RingCentral Contact Center™ powered by NICE. Our joint solution is well-differentiated as it integrates our respective Gartner Magic Quadrant leading products into a unified offering from a single provider," said Vlad Shmunis, Founder, Chairman, and CEO of RingCentral. "We continue to invest in the NICE partnership and see significant continued potential. However, in listening to our customers, we’ve recognized an additional need for a native intelligent contact center solution that would be better suited towards addressing simpler use cases. Importantly, in conjunction with MVP, it will allow contact center agents and employees beyond the contact center to act as one unified organization focused on addressing customer needs, leading to improved customer satisfaction and greater efficiency in handling calls."

"RingCentral recognizes the need to dramatically simplify contact center management and operation by striving to merge unified communications, contact center, digital channels, and AI," said Jim Lundy, CEO, Aragon Research. "We're at the beginning of this evolution, and it's great to see RingCentral recognizing this need. Their RingCX solution is a bold step forward in empowering employees across the organization while removing the complexities of delivering great customer service experiences."

RingCX is currently available in beta today, with general availability slated for later this year.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Wednesday, August 9, 2023