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Everest Group Names Sagility a Major Contender in the Healthcare Customer Experience Management (CXM) Services in NA #contactcenterworld The PEAK Matrix is a framework that assesses the overall vision, capability, and market impact of service providers. The Healthcare CXM Services PEAK Matrix Assessment 2022 analyzed 19 healthcare business process service providers to deliver a comprehensive picture of their service focus, key Intellectual Property (IP) / solutions, domain investments, and buyer feedback. "Being acknowledged in this year's Healthcare CXM PEAK Matrix is a testament to Sagility’s innovation, technology and transformation-driven business process management services," said Ramesh Gopalan, Group CEO of Sagility. "It's an honor to have Everest Group recognize our domain expertise and strategy for transformative healthcare CX services." Sagility was recognized as a Major Contender due to its vision and strategy, technology and innovation, and overall value delivered. Everest Group also noted Sagility’s strong member and provider services capabilities, omnichannel solutions such as AI chat and voice bots, and ability to cater to health plans of all sizes. "With the increasing focus of healthcare enterprises on member and patient experience, driven largely by its impact on reimbursement payments by government programs in the US, the CXM market in the healthcare domain has shown steady growth in the post-pandemic phase," said Manu Aggarwal, Partner, Everest Group. "While the past and current contracts largely include contact center staff augmentation, enterprises look for more strategic and transformative long-term CXM services and solutions to support the increasing enrollment, the need for a better-quality experience, and to address the attrition-based workforce shortages." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, January 13, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |