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Teleperformance Enhances Interaction Analytics Platform TP Interact

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New York, September 21, 2023 – Teleperformance, a global provider in digital business services, announced it enhanced its interaction analytics platform, TP Interact, with generative artificial intelligence (AI) and natural language understanding. The improved TP Interact platform delivers near real-time actionable insights to help businesses boost the performance of their customer care programs.

The AI-enriched TP Interact platform allows businesses to gain intelligent insights from customer interactions at scale across multiple languages and multiple channels including voice, chat, email and social media.

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Date Posted: Friday, September 22, 2023


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