NICE Honored with 2019 CONAREC Award for Customer Service Excellence
Hoboken, NJ, USA, Oct 16, 2019 – NICE announced that it has won a 2019 CONAREC Award for analytical intelligence-driven digital recording. The accolade was presented in a ceremony at the annual National Congress of Company-Customer Relations (CONAREC 2019) event held in São Paulo, Brazil. The award honors NICE's dedication to improving customer relationships and for excelling in seven criteria including consistent innovation and unparalleled user experience. NICE leverages analytics, a key pillar in the company's strategy, to help organizations intelligently elevate relationships with their customers.
The CONAREC Award is the recognition of relational intelligence and engagement among players in the customer relationship market. It measures determining factors in managing the relationship between companies, forming an index that reveals the best companies in the management of strategic partnerships. The recognition follows the Brazilian Panorama study of the Customer Relationship Sector, the most comprehensive in the sector, which traces the x-ray of customer management in Brazil.
This year's award winners in the Technology Providers front were selected based on seven key criteria, namely recommendation, quality of multichannel technical support, general satisfaction, maintenance, user experience, integration with other systems and embedded innovation.
Roberto Meir, CEO of Grupo Padrão, responsible for CONAREC Award, said, "We are pleased to announce that NICE has been recognized as the big winner in the Analytical Intelligence Digital Recording Integration System category. We're sure that recognition of this magnitude crowns the efforts of the organization and its employees for their commitment to elevate relationships with their customers."
Yaron Hertz, President, NICE Americas, said, "Being selected for elevating customer relationships is very satisfying. We see this award as a continued validation of the unparalleled value that our portfolio of solutions delivers to customers in Brazil and across Latin America. We are proud of the wide-ranging benefits that NICE Engage, our premier recording solution offers organizations. Additionally, analytics is a strategic pillar for NICE and its applications within our portfolio of solutions play a critical role in supporting positive business outcomes and improved customer satisfaction. NICE Nexidia's extensive speech analytics functionality, with its particularly powerful conversation analysis and search capabilities, delivers wide-ranging benefits to the contact center."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, October 18, 2019
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